Our Services

Bicester Visitor Centre

Guest Services

Bicester Visitor Centre, located in the Village, and the Information Hub, located adjacent to Bicester Village Train Station, are the first places to contact if you have any questions regarding your visit and shopping services. Open seven days a week you can contact us by calling +(44) 01869 366 266 or email us on BicesterVisitorCentre@BicesterVillage.com.

View On Map

Hands Free Shopping

Shopping Services

You shop, we collect. Simply shop at your favourite boutiques, then relax while our boutique assistants pack your purchases ready for collection. Daily price of £15. Book at the Bicester Visitor Centre on +(44) 01869 366 266 or Information Hub on arrival.

Visit Terms & Conditions >

Bicester Village Gift Card

Shopping Services

Treat your family and friends to a Gift Card from Bicester Village and let them indulge in your favourite designer brands, all with up to 60% off the RRP.


Valet Parking

Shopping Services

Book in advance for an effortless shopping experience for just £35*. 

Book by email ValetParking@BicesterVillage.com or call +44 (0)1869 366266.

*Bookings must be made at least 24 hours in advance.

Shopping Packages


Enjoy luxurious shopping experience with our Shopping Package, combining gift cards, luxury transport, lunch or dinner, discounts and Hands-Free Shopping. 


London Same-Night Delivery

Delivery to central London (hotels and residences) made on the same evening. Service operates Monday to Friday at £130 for the first box, £6 each additional box, including VAT.

Overnight Delivery (UK)

Delivery to other UK addresses the next working day. The cut-off point for Monday deliveries is on Friday at 15.00. Deliveries arranged after this point and before Monday 15.00 will be delivered on Tuesday (bank holidays excluded). Next Day £36.00; Next Day AM £48.00; Next Day 10:30 £54.00. Weekend and same day delivery are available on request. International delivery provided on a job by job basis.

International Delivery

Delivery to any address around the world by deferred air courier service.

Luggage Drop

Travel Services

Store your luggage while you shop. Simply take your luggage to the Bicester Visitor Centre or the Information Hub and collect before you leave.

Bicester Visitor Centre opens and closes 30 minutes before and after the Village.

Train Station Visitor Centre opens 30 minutes before the Village opens and closes 30 minutes after the restaurants close.

Frequent Flyer Rewards

Travel Services

From miles to points, 14 airlines offer rewards via Frequent Flyer and Reward Programmes when you shop at Bicester Village. For a full list of rewards and participating airlines, including British Airways and Virgin Atlantic, and the rewards they offer, see the link below.

List of partners

Instant Tax Refund & Money Change

Travel Services

Claim your VAT refund in the Village rather than at the airport and change currency to more than 40 currencies from around the world.

How to Claim

Other Services

Village Services

  • Bicester Village Station
  • Free Wi-Fi
  • Contemplation room
  • Baby changing facilities
  • Wheelchairs and mobility scooters
  • Free on-site parking

We currently allow assistance dogs in the Village. Alternatively, we offer dog strollers for up to 10kg dogs, subject to availability. Please enquire at the visitor centre.

Enquire at Bicester Visitor Centre