Frequently asked questions

WHERE IS BICESTER VILLAGE LOCATED?

In the heart of Oxfordshire, midway between London and Birmingham, with excellent transport links.

WHAT DAYS IS BICESTER VILLAGE OPEN?

Every day apart from Christmas Day (25 December)

CAN YOU PURCHASE A VIP CARD?

Bicester Village never offers VIP cards for sale; consequently, any cards that are being sold are invalid and cannot be used in the Village.  If you have bought a VIP card online, it is possible your data has been illegally acquired and we recommend you contact your bank and/or debit/credit card provider.

DO THE BOUTIQUES ACCEPT CREDIT CARDS?

Yes, all boutiques accept credit cards.

HOW MANY BOUTIQUES ARE THERE AT BICESTER VILLAGE?

More than 130, from Anya Hindmarch and Max Mara to DKNY, Thomas Pink and Hugo Boss. Visit this page for the up-to-date list.

HOW CAN I RECEIVE A VIP DAY CARD ENTITLING ME TO FURTHER SAVINGS?

You will need to have an invitation to exchange for a VIP card. Customers who stay at hotels local to the Bicester and North Oxfordshire area may be given a VIP invitation by the Hotel Concierge to exchange for a VIP card at the Bicester Visitor Centre. If you have already signed up for membership, please look out for emails/mail announcing promotions and follow the instructions on how to redeem extra savings. If you are not a member yet, please register online on BicesterVillage.com.

ARE DOGS ALLOWED IN THE VILLAGE?

Sorry, only assistance dogs are allowed in the Village.

WHAT IS THE BICESTER VILLAGE GIFT CARD AND HOW CAN I PURCHASE ONE?

You can purchase the Bicester Village Gift Card online through our website or in person at the Bicester Visitor Centre and Information.

Bicester Village Gift Cards purchased online require activation at the Bicester Visitor Centre or Information Hub – please bring the Bicester Village Gift Card along with a photo ID and the letter with the booking reference number.

WHAT ARE THE OPENING HOURS?

The Village is open seven days per week. Some boutiques due to trading standards law have restricted opening hours on Sundays see this page for further details 

ARE THERE BABY CHANGING FACILITIES IN THE VILLAGE?

Baby changing facilities are available in the Village.

HOW DO I GET FROM THE RAILWAY STATION TO BICESTER VILLAGE?

Bicester Village Rail Station is located at Bicester Village.

From Bicester North, a regular shuttle bus service meets passengers to take them to the Village. Bicester Town station is just a short walk away from the Village.

HOW DO I GET TO BICESTER VILLAGE FROM LONDON BY PUBLIC TRANSPORT?

You have two options to choose from:

Train: The most popular choice of public transport to get to Bicester Village is by train. Travel from London Marylebone directly to Bicester Village Station in as little as 46 minutes, with two services an hour. Alternatively, travel from London Marylebone to Bicester North, where a shuttle bus will transfer you the short distance to the Village.

Bus: The Shopping Express® luxury coach service takes visitors from four locations in London directly to Bicester Village and back once a day. Find out more here.

HOW DO I GET TO BICESTER NORTH TRAIN STATION FROM BICESTER VILLAGE?

Bicester North train station is a ten-minute drive from Bicester Village. There is a shuttle bus running on a continuous loop (until half an hour after the boutiques close). You can get a ticket from the Bicester Visitor Centre (during opening hours), or from Bicester North station. If your train ticket is to Bicester Village then the fee would already be included in the train fare.

HOW DO I GET TO BICESTER VILLAGE FROM OXFORD BY PUBLIC TRANSPORT?

Train: You can travel from Oxford Parkway to Bicester Village Station in as little as 10 minutes.

Bus: There is a regular bus service between Bicester Village and Oxford. The S5 bus leaves from Magdalen Street in central Oxford (outside The Randolph Hotel) and takes you to a stop by Bicester Village in 30 minutes.

The X5 bus leaves from Gloucester Green bus station in Oxford and arrives at the same stop by Bicester Village.

WHERE CAN I GET A TAXI FROM AT BICESTER VILLAGE?

There is no taxi rank at Bicester Village, but we can order a taxi from a local company for you at the Bicester Visitor Centre.

ARE THERE ANY RESTAURANTS ON SITE?

Yes. Farmshop and Villandry Grand Café serve food throughout the day and Pret A Manger, Amorino, Itsu and Crêperie Angélie offer lighter snacks.

IS THERE ANYWHERE I CAN LEAVE MY LUGGAGE?

Leave your luggage with our concierge for effortless shopping. Simply take your luggage to the Bicester Visitor Centre or the Bicester Village Information Hub located next to Bicester Village Station and collect when you are ready to leave.

The Luggage Drop service is available from Monday to Sunday, from £5.

WHAT IS THE HANDS-FREE SHOPPING SERVICE AND WHERE CAN I REGISTER FOR IT?

We offer a Shopping Collection Service for a hands-free shopping experience. Please register for this at the Bicester Visitor Centre or Bicester Village Information Hub. For a price of £15 we pick up your shopping and store it safely until you are ready to collect your bags at the end of your day (until 30 minutes before closing time).

DO YOU HAVE WHEELCHAIRS OR MOBILITY SCOOTERS AVAILABLE TO LOAN?

Yes, we have a limited number of wheelchairs and mobility scooters that you can use for the day. This service is free of charge. All you need to do is come to the Bicester Visitor Centre and Bicester Village Information Hub and provide some contact details. It is unfortunately not possible to book wheelchairs or scooters in advance.

DO YOU HAVE PUSHCHAIRS FOR CHILDREN AVAILABLE TO LOAN?

Yes, we have a limited number of pushchairs that you can use for the day. All you need to do is come to the Bicester Visitor Centre or Bicester Village Information Hub and provide some contact details. It is unfortunately not possible to book pushchairs in advance.

WHAT DO I DO IF I HAVE LOST PROPERTY OR FIND PROPERTY SOMEONE ELSE HAS LOST?

Please report cases of lost property or hand in items to our Security team, they are located next to our main reception. If you have lost something, we will take your details as well as a description of the item and you will be contacted if it is found.

IS THERE INTERNET ACCESS AT THE VILLAGE?

Wi-Fi is available throughout the Village and within the cafés on site. Please ask their staff for an access code. There are, however, no public computers available to guests at Bicester Village. The nearest place where you could use the internet or print something off would be local library in Bicester, about a ten-minute walk from Bicester Village.

CAN I USE FOREIGN CURRENCY OR TRAVELLER'S CHEQUES AT BICESTER VILLAGE?

It is generally not possible to use foreign currency or traveller's cheques at the boutiques in Bicester Village.

Whether you wish to change euro, US dollars, Qatari riyals or, in fact, more than 40 currencies from around the world, come along to ChangeGroup located in the new service hub at Bicester Village where you can exchange your currency into pounds at competitive rates to be spent in the Village.

ChangeGroup does not change traveller’s cheques. The nearest place to bank your traveller's cheques is in Bicester town centre, just a ten-minute walk from Bicester Village. You will find several travel agents on Crown Walk (just off Sheep Street), and around Market Square and Sheep Street there are several banks.

WHAT TOURIST ATTRACTIONS ARE AROUND BICESTER?

You can visit the town of Bicester, which is pleasant 5 to 15 minute walk from Bicester Village. You could visit St Edburg’s Church or wander around the Market Square and along the pedestrianised Sheep Street. Oxford is only a short drive away (30 minutes), either by car or bus. From Oxford you could also travel to Blenheim Palace by bus.

If you are driving, there are a number of attractions including National Trust properties within easy reach of Bicester Village (a 20 minute to one-hour drive). At the Bicester Visitor Centre and Bicester Village Information Hub we have a multitude of brochures and leaflets with more details on attractions and activities in the area. At the Bicester Village Information Hub guests will have access to iPads with similar information on tourist attractions.

HOW CAN I FIND A PLACE TO STAY OVERNIGHT IN THE AREA?

At the Bicester Visitor Centre or the Bicester Village Information Hub, we can provide information on a variety of accommodation partners in the area. We can also assist with booking your accommodation. Check this page for some suggestions.

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